Know More, Do Better: A Practical Guide to Identifying Vulnerable Customers

Detect vulnerability sooner. Support customers better.

Almost half of UK adults show at least one characteristic of vulnerability, yet most firms still rely on data that surfaces too late to make a difference.

This guide explains how to close that gap. Learn how to use real-time data, behavioural signals, and early warning indicators to detect vulnerability before it turns into harm.

You’ll discover:

• Which vulnerability indicators don’t appear in credit bureau data

• What effective vulnerability detection looks like in practice

• Where to find earlier signals across your data ecosystem

• How to align detection with FCA expectations

• Practical steps to build a data-led vulnerability strategy

Built for senior leaders in Risk, Compliance, Operations, Customer Strategy, and Data, this guide shows what good vulnerability detection really involves — and how to evidence it with confidence.